Welcome to DropUp (“DropUp,” “Company,” “we,” “us”). These Terms and Conditions (“Terms”) govern your purchase and use of our services and deliverables. By signing a proposal, paying an invoice, or using our services, you agree to these Terms.
1. Eligibility & Business Use
You represent that you are at least 18 and are engaging DropUp for business or commercial purposes (not personal or consumer use).
2. Services
DropUp provides integrated consulting solutions across three core areas:
- Marketing: Brand strategy, messaging, website design, lead generation, content creation, social media, and campaign execution.
- HR: Recruiting, employee lifecycle consulting, onboarding, compliance, benefits support, training, and workforce automation.
- Tech: AI setup, HRIS setup, LMS integration, payroll, compliance support, and process automation.
The exact scope, timeline, and deliverables will be outlined in your proposal, agreement, or project scope document.
3. Client Responsibilities
You agree to:
- Provide timely access to information, files, and feedback needed to complete deliverables.
- Ensure all materials you provide are accurate, licensed, and do not infringe third-party rights.
- Maintain confidentiality of any DropUp materials, strategies, or proprietary methods shared.
- Use all recommendations and deliverables for internal business purposes only, unless otherwise agreed in writing.
4. Fees, Billing & Payment
- Projects: 50% non-refundable deposit is due upfront. The remaining 50% is due upon delivery of final agreed deliverables (or substantial completion if launch is delayed for reasons outside DropUp’s control).
- Ongoing Services: Monthly services are billed at the start of each month.
- Invoices: Sent via email. Credit card payments may incur a standard processing fee, which will be added to the invoice.
- Taxes: Clients are responsible for any applicable taxes or withholdings.
- Late/Non-Payment: If payment is late, DropUp may suspend or terminate services after a short grace period. Late balances may incur reasonable late fees and collection costs.
5. Refund Policy
Because our services are strategic, creative, and/or labor-based, refunds are generally not offered once services have been delivered or work has commenced.
6. Results & Disclaimers
Your results will vary. DropUp does not guarantee specific outcomes (e.g., revenue, hires, compliance results, rankings, or leads). Services are provided “AS IS” without warranties of any kind.
7. Chargebacks & Disputes
You agree not to initiate chargebacks except in cases of proven fraud or billing error. Before pursuing outside remedies, you must notify DropUp at billing@dropup.com and allow 15 business days for us to investigate and resolve the matter.
8. Confidentiality & Data Protection
Both parties agree to keep any confidential information received during the project private and not disclose it to third parties, unless required by law or agreed upon in writing.
We process personal data in accordance with our Privacy Policy (available at /privacy), which is incorporated by reference.
9. Intellectual Property
- All work created by DropUp (designs, strategies, content, etc.) becomes the property of the Client once full payment has been received.
- DropUp retains ownership of its frameworks, tools, and templates, granting you a license to use them only as embedded in the deliverables.
- DropUp reserves the right to showcase non-confidential deliverables in our portfolio or marketing materials unless you request otherwise in writing before project completion.
10. Third-Party Platforms
Some services rely on third-party tools (e.g., HRIS, CRM, hosting, email/SMS, social platforms). Clients must accept and comply with those providers’ terms. DropUp is not liable for outages, policy changes, or failures of third-party systems.
11. Acceptable Use
For any systems DropUp configures, you agree not to:
- Violate laws or infringe intellectual property rights.
- Scrape, harvest, or misuse data.
- Send spam, malware, or unauthorized communications.
- Harass or abuse others.
DropUp may suspend access for suspected violations.
12. Indemnification
You agree to defend, indemnify, and hold harmless DropUp from third-party claims, damages, and costs (including reasonable attorneys’ fees) arising out of: (a) content or data you supply, (b) misuse of deliverables or systems, or (c) your violation of these Terms or applicable laws.
13. Termination
Either party may terminate the agreement with written notice. Any work completed or expenses incurred up to the date of termination will be invoiced and due in full.
14. Limitation of Liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages.
Our total liability under these Terms is limited to the amount paid by the Client for the specific services in question in the 12 months preceding the claim.
15. Non-Solicitation / Non-Circumvention
For 12 months after the engagement ends, you agree not to directly or indirectly hire, engage, or contract with any DropUp employee or contractor introduced to you through this engagement without DropUp’s prior written consent.
16. Governing Law
These Terms are governed by the laws of the state in which DropUp is headquartered, without regard to conflict of law principles.
17. Claim Time Limit
Any claim or cause of action arising out of or related to these Terms or the services must be filed within one (1) year after such claim or cause of action arose, or be forever barred.
18. Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., outages, cyberattacks, government actions, labor issues, natural disasters).
19. Updates to Terms
DropUp may update these Terms from time to time. The latest version will always be available on our website.
20. Contact
DropUp
info@dropup.com
